Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? We’re looking for a motivated and hands-on Duty Manager to join our vibrant team within the QCC Group and taking a lead role within our main venue at the Queensland Cricketers Club, a leading destination for unforgettable events, weddings, and corporate functions.

As Duty Manager, you'll play a key leadership role in the daily operations of our events and functions. You'll be the point of contact for staff and guests during events, ensuring everything runs smoothly and our high standards of service are upheld.

Key Responsibilities:

• Oversee day-to-day operations during functions and events at our main venue along with occasional events at our other venues. 

• Lead and support front-of-house staff, ensuring excellent customer service

• Liaise with kitchen, bar, and event coordination teams to ensure seamless delivery

• Respond quickly and professionally to guest inquiries or issues

• Maintain venue presentation, security, and compliance with health and safety regulations

• Assist in staff training, scheduling, and team development

• Assist lead management team with ordering, stock take and upkeep of par levels of all beverages

What We’re Looking For:

• Previous experience in a similar hospitality or event management role for 2+ yrs

• Strong leadership and problem-solving skills

• Ability to work evenings, weekends, and public holidays as required

• Exceptional communication and interpersonal abilities

• RSA and First Aid certificates (or willingness to obtain). RMLV is favourable but not a requirement. 

• Calm under pressure and great at multitasking